Technology & Information Services: What We Do...

Support Student Learning with Technology

Ensure access to appropriate devices that support learning for students.
Provide timely access to devices that support learning, teaching and the business of education for staff.
Gather and analyze student needs for effective assistive technologies, and make appropriate recommendations, monitor and evaluate use.
Provide implementation supports for assistive technologies.
Manage change requests, respond to and resolve incidents and problems in a timely, professional manner.
Analyze competencies and research technology, resources, and media that can be applied to help students develop competencies and demonstrate what they know and can do.
Build education professionals’ capacity to use technology, resources, and media to help students develop competencies and demonstrate what they know and can do.

Gather, document and analyze requirements for new ways of collecting and reporting information to inform administrative and classroom decision-making.
Develop, test, implement and support custom solutions, including applications and databases for collection and management of information.
Integrate applications and databases, to reduce duplicate requests for information and streamline management of information, applications, databases and information access.
Design, develop, test and implement custom reporting solutions, including recurring standard and one-off reports and data extracts to inform administrative and classroom decision-making.
Train personnel who collect, enter and manage digital information

Review and develop policies that support the use of research-based pedagogies, digital resources, support systems and digital learning environments.
Create and deliver learning opportunities to build capacity in review, participation in and application of research related to technology, online learning and digital learning.
Identify and facilitate sharing of research-based educational technology innovations among educators and schools as well as external partners.
Support jurisdiction-wide exchanges and collaborations related to research and research-based models and practices for educational technology, online learning and digital learning.
Facilitate collaborative development of research between educators, schools and external partners.
Identify emerging innovative practice and use of educational technology in classrooms and schools, and develop and implement strategies to scale innovations up and out.

Collaboratively design professional learning programs using data and research to monitor effectiveness and inform improvements.
Design professional learning opportunities that employ technology in a variety of ways that meet participant needs and achieve jurisdiction goals and priorities.
Collaborate with educators to design student learning opportunities that employ technology in meaningful ways.
Engage students, teachers, administrators, education professionals and the community in creating innovative learning communities.

Collaboratively develop technology-related policies that support district goals and objectives.
Collaboratively develop district-wide plans for the innovative and effective use of technology to support learning, teaching, administration and management.
Support schools with incorporating innovative and effective uses of technology to support learning and teaching into their planning.
Engage students, teachers, administrators, education professionals and the community in creating innovative learning communities.
Seek out and participate in partnership opportunities that support innovative use of technology and expand access.
Manage cost, value and risks of Information and Educational Technology.
Manage IT finances and assets through budgeting, asset management and procurement.
Manage IT services to ensure delivery to an agreed-upon level of quality and responsiveness.
Manage IT capabilities and human resources, to ensure that required capabilities and skilled personnel are available when needed.

Gather, document and analyze requirements for the infrastructure that supports the digital learning environment.
Design, build and maintain school wireless and wired, public and private networks, the jurisdiction’s wide area network infrastructure, and connections to external networks including Internet, SuperNet and RedNet.
Design and implement policies and technical controls to ensure that the technical infrastructure is available, reliable and resilient.
Manage change requests, respond to and resolve incidents and problems in a timely, professional manner.